Terms of Service
Last updated: January 9, 2026
These Terms of Service ("Terms") are entered into by and between you ("Studio," "you," "your") and Fitness Booking, Inc., a Delaware corporation ("Company," "we," "us," "our").
FitBook is a fitness studio management and booking platform operated by Fitness Booking, Inc. (the "Service" or "Platform").
By using the Service, you agree to these Terms. We keep them as simple as possible while still protecting everyone involved.
What the Service Does
FitBook is a comprehensive fitness studio management platform. The Service provides tools for managing class schedules, processing member bookings, handling payments, managing instructors, and running your studio operations.
You are responsible for your studio's operations, including class quality, instructor qualifications, safety standards, and compliance with local regulations. The Platform provides tools to help you manage these operations efficiently.
Your Account
You are responsible for your studio account with the Service. Use strong passwords, keep credentials secure, and limit access to authorized personnel. You must have legal authority to bind your studio or business to these Terms.
You are responsible for all activity that occurs under your account, including actions by staff members you authorize to use the Platform. If you believe your account has been compromised, notify us immediately at support@fitbook.io.
Studio Responsibilities
You are solely responsible for your studio's operations, services, and relationships with your members.
As a studio using FitBook, you are responsible for:
- • Accuracy of class information, schedules, and pricing
- • Instructor qualifications and certifications
- • Safety of your facilities and classes
- • Compliance with local laws and regulations
- • Your cancellation and refund policies
- • Member communications and customer service
Payments and Fees
FitBook facilitates payment processing between your studio and your members through our payment partner, Stripe. You will receive payouts according to your configured payout schedule.
Platform fees and transaction fees will be deducted from member payments before payout. Current fee schedules are available in your dashboard and may be updated with notice.
You are responsible for configuring accurate pricing for your memberships, class packages, and drop-in rates. FitBook is not responsible for pricing errors on your part.
Member Data
You own the relationship with your members. Member data collected through your studio's use of FitBook belongs to you and will be made available for export at any time.
You are responsible for obtaining appropriate consent from your members for data collection and processing, and for complying with applicable privacy laws (GDPR, CCPA, etc.) in your jurisdiction.
FitBook processes member data on your behalf as a data processor. Our data handling practices are described in our Privacy Policy.
Platform Subscription
We offer a free trial so you can evaluate the Platform. After your trial, you will choose a plan based on your studio's needs. Subscription fees are billed monthly or annually based on your selection.
The Company bills according to your selected billing cycle. Your payment method will be charged automatically. If payment fails, your account may be downgraded or paused until payment is resolved.
You can upgrade, downgrade, or cancel anytime from your account settings. When you cancel, you keep access through the end of your current billing period. We recommend exporting your data before cancellation.
Acceptable Use
Use the Service for its intended purpose: managing your fitness studio operations. Do not use it to:
If the Company finds you are misusing the Service, we may suspend or terminate your account. We reserve the right to refuse service to any studio.
Service Changes and Discontinuation
The Company is always improving the Service. Sometimes that means adding features, sometimes modifying or removing them. We will provide reasonable notice for significant changes that affect your operations.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. For paid features, we will provide at least 30 days notice before discontinuation.
Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
To the fullest extent permitted by law, the Company disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The Company does not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee any specific business outcomes from using the Platform.
Limitation of Liability
To the maximum extent permitted by law, Fitness Booking, Inc.'s total liability shall not exceed the amounts paid by you to the Company in the twelve (12) months preceding the claim.
In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, use, goodwill, or other intangible losses, resulting from:
- • Your use or inability to use the Service
- • Any unauthorized access to your data
- • Any interruption or cessation of the Service
- • Actions or claims by your members
- • Lost bookings or revenue
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless Fitness Booking, Inc. from any claims, damages, losses, or expenses arising from your studio's operations, your members' claims, or your violation of these Terms.
Dispute Resolution
Please read this section carefully. It affects your legal rights.
You and Fitness Booking, Inc. agree to resolve any disputes through binding individual arbitration rather than in court, except for disputes that qualify for small claims court.
Binding Arbitration
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in the State of Delaware, or another mutually agreed location.
Opt-Out
You may opt out of this arbitration agreement by sending written notice to legal@fitbook.io within 30 days of first accepting these Terms.
Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware.
Updates to These Terms
The Company may update these Terms from time to time. When we make significant changes, we will notify you through the Platform or by email at least 30 days before they take effect. Your continued use of the Service after changes means you accept the new Terms.
Questions?
If anything here is unclear, please reach out. We are happy to explain.
Fitness Booking, Inc.
A Delaware Corporation